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FREQUENTLY ASKED QUESTION PDF Print E-mail

The average delivery time is 7 to 10 business days. You may use the following grid as a guide:

 

 

 

All consumer goods that can be legally imported into Tanzania.

Yes, we do not place limit on how much you can order. For example if you find a novel or a music CD online at $1.00. That order can be placed. It would be subject to a shipping and handling fee. In addition small item requests may be shipped as a group weekly or biweekly based on the number of small items request being processed by us.

Yes.

 

 The final price you pay will consist of the following:

  • The Product
  • Express shipping to Tanzania
  • Handling fees
  • TRA import tax (if applicable)
  • Clearance Fee (if applicable)
  • Wire Transfer fees

 

Yes, all items that are paid in full are shipped directly to the customer. However, small item orders that are shipped together in bulk are picked up by the client from the third party location.

 

Yes, you can purchase goods yourself and have them delivered to our offices for us to transport to Tanzania on your behalf. In addition, if you have friends or family in the U.S. who wish to send an item to you, for a minor fee, they may ship the items to Tanzania using our low cost shipping rates.

 

Yes

The average delivery time is 7 to 10 business days. You may use the chart below as a guide.

 

If item is shipped It Arrives in Tanzania
Monday Thursday
Tuesday Friday
Wednesday / Thursday Monday
Friday Tuesday

 

 

 

 

There are several payment options available. These are:

  • PayPal (Through which you can pay directly using a major credit card)
  • Western Union
  • Money Gram
  • Bank Transfer
  • Direct Payment at third party payment location (for payments in local currency)
  • Pay Directly

No at this moment in time, we do not offer credit facilities or payment plans.

 

 

We do not offer layaway plans.

 

Insurance pays for any damage to products.

 

Our policy is to try and honor all reasonable refund requests. As a guide, it is unlikely that a refund can be processed on the following items:

  • Used or refurbished goods
  • Small item requests
  • Open electronics and software
  • Clothing that has been worn or the tags have been removed.
  • Items purchased from anon traditional store (traders, classified web sites, eBay, individual)
  • Items already in Tanzania that cost more to ship back to the U.S than the item purchase price.
 
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